Subscription Support

Value for your dollar

Reductive Labs provides a comprehensive set of enterprise-class software, support and services directly from the developers of the Reductive Labs project. With a global team of trained and experienced experts, Reductive Labs can deliver training, consulting, and technical support services to help customers deploy, develop and maintain their infrastructure.

Subscription Tiers

Reductive Labs subscriptions offer a unique combination of support, sophisticated management tools, and reduced total cost of ownership (TCO), making it a must-have for enterprise-level deployments and mission-critical applications.

Silver Gold Platinum
Escalated Bug Fixes Yes Yes Yes
Support Hours 12 x 5 12 x 5 24 x 7
Email Support Yes Yes Yes
Phone Support No Yes Yes
Private Portal & Forums Yes Yes Yes
Technical Contacts 2 4 12
Response Times 24 hour 4 hour 1 hour
# of Incidents/month 4 Unlimited Unlimited
Free Public Training 2 Engineers 4 Engineers 7 Engineers
Technical Account Manager
 No No Yes

Contact us to learn more about our support offerings

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For information, please contact services at reductivelabs.com or call +1 503.805.9065